The Customer Revolution in Customer Service

The Customer Revolution in Customer Service
Customer service relates to the service you and your staff provide before, during and after a purchase. It's how you interact with your customers. Improving your customer service skills can lead to greater customer satisfaction and experience. How to provide good customer experience? You need to know know what your customers consider to...
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Beyond Budgeting

Beyond Budgeting
The problems with traditional management, including budgeting 1. The Beyond Budgeting principles and companies on the journey 2. Statoil's "Ambition to Action" model: - redefining performance - dynamic and relative with a holistic performance evaluation - dynamic forecasting and resource allocation and no traditional budgets - from calendar-driven to event-driven; a...
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